CrownJewelz Online Casino Privacy Policy

At CrownJewelz Online Casino, we are committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and safeguard the data you share with us when you visit our website at crownjewelz.com, create an account, or use any of our services. We encourage you to read this document carefully to understand our practices. By using the CrownJewelz platform — whether through desktop, mobile browser, or the CrownJewelz casino app — you agree to the terms outlined below.

1. Who We Are

Here at CrownJewelz, we operate as a licensed online casino under a Curaçao gaming licence. Our platform is available in English, Dutch, and French, and we serve players across the UK and EU. All data collection and processing activities are carried out in accordance with applicable data protection legislation. If you have questions about how we handle your data, you can reach our support team at support@crownjewelz.com or via our 24/7 live chat.

2. Information We Collect

When you register and interact with our Crown Jewelz casino services, we may collect the following categories of personal data:

2.1 Registration and Identity Data

• Your full name, date of birth, and nationality
• Email address, phone number, and residential address
• Username and password associated with your CrownJewelz login
• Identity verification documents (e.g. passport, driving licence) for KYC purposes

2.2 Financial and Transaction Data

• Payment method details including Visa, Mastercard, Skrill, Neteller, ecoPayz, and cryptocurrency wallets (BTC, ETH, LTC, USDT, XRP, SOL, and others)
• Deposit and withdrawal history, including amounts and timestamps
• Information related to our CrownJewelz bonus claims, including welcome package activations and cashback credits

2.3 Technical and Usage Data

• IP address, browser type, device identifiers, and operating system
• Pages visited, time spent on site, and features accessed via the CrownJewelz app or web browser
• Cookies and similar tracking technologies (see our Cookie section below)

2.4 Gaming Activity Data

• Game sessions, bets placed, wins, losses, and participation in tournaments or the Royal Fortune Draw
• Royalty Club tier status and Comp Points accumulated
• Communication history with our customer support team

3. How We Use Your Information

We at CrownJewelz use the information we collect for the following purposes:

• To verify your identity and comply with our legal obligations under anti-money laundering (AML) and know-your-customer (KYC) regulations
• To process your deposits and withdrawals securely across all supported payment methods
• To administer your account, including CrownJewelz casino login access and account security
• To apply and manage bonuses — such as the CrownJewelz bonus welcome package and weekly promotions — accurately and fairly
• To operate our Royalty Club loyalty programme and calculate weekly cashback entitlements
• To send you transactional messages, promotional offers, and service updates (where you have given consent)
• To detect and prevent fraud, problem gambling, and other prohibited activities
• To improve our platform, including the performance of the CrownJewelz casino app and gaming library

4. Legal Basis for Processing

Our CrownJewelz Online Casino processes your personal data on the following legal grounds:

• Contractual necessity — we need your data to provide the services you have signed up for
• Legal obligation — we are required to collect and retain certain data under gambling, AML, and financial regulations
• Legitimate interests — we process some data to protect our business, improve our services, and ensure platform security
• Consent — for marketing communications, you may withdraw your consent at any time by contacting us

5. Cookies and Tracking Technologies

We use cookies and similar technologies on the Crown Jewelz website to enhance your user experience, remember your preferences, and analyse traffic patterns. These include essential cookies required for site functionality, analytical cookies to understand how our platform is used, and marketing cookies to deliver relevant promotions. You can manage your cookie preferences through your browser settings at any time.

6. Data Sharing and Third Parties

At CrownJewelz, we do not sell your personal data to third parties. However, we may share your information with:

• Payment processors and financial institutions to handle your transactions
• Identity verification and fraud prevention providers
• Game providers such as BGaming, Endorphina, Playson, and others who power our 5,000+ game library
• Regulatory and law enforcement authorities when required by law
• Our affiliate network partners in accordance with applicable data agreements

All third parties we work with are contractually required to handle your data securely and in compliance with applicable privacy law.

7. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law — typically five to seven years following account closure. This ensures we meet our regulatory obligations under gambling and financial legislation. Once data is no longer needed, we securely delete or anonymise it.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by our CrownJewelz Online Casino:

• Right of access — you may request a copy of the data we hold about you
• Right to rectification — you can ask us to correct inaccurate or incomplete information
• Right to erasure — in certain circumstances, you may request deletion of your data
• Right to restrict processing — you may ask us to limit how we use your data
• Right to data portability — you can request your data in a structured, machine-readable format
• Right to object — you may object to processing based on legitimate interests or for marketing purposes

To exercise any of these rights, please contact us at support@crownjewelz.com or through our 24/7 live chat. We will respond to verified requests within the timeframe required by law.

9. Security Measures

We take the security of your data seriously. Our CrownJewelz platform employs industry-standard encryption (SSL/TLS), secure server infrastructure, and strict access controls to protect your personal information from unauthorised access, loss, or disclosure. We regularly review and update our security practices to stay aligned with current best standards.

10. Children's Privacy

Our services are strictly intended for adults aged 18 and over. We do not knowingly collect or process personal data from anyone under the legal gambling age. If we become aware that a minor has registered an account, we will immediately close it and delete all associated data. We take responsible gambling seriously and encourage all players to use our self-exclusion and account control tools.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you through the platform or via email. We encourage you to review this page periodically. Your continued use of the Crown Jewelz website or CrownJewelz casino app after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy, please do not hesitate to get in touch with us. Our support team is available around the clock:

• Email: support@crownjewelz.com
• Live Chat: Available 24/7 via crownjewelz.com
• Telegram: Available through our official support channel

We are here to help and committed to handling your enquiry promptly and transparently. At Crown Jewelz, your trust matters to us, and we will always strive to give you the clearest possible answers about how your data is used.